Groooook .......

Everyday conversations with customers.

(s) staff
(sc) stupid customer

scenario 1
sc: can i have that SAUSAGE SPINACH ROLL ?
s: ok, so 1 sausage and 1 spinach?
sc: *angry* nah, just 1 SAUSAGE SPINACH ROLL !
lesson 1:
- SAUSAGE somehow contains meat and SPINACH only contains spinach !!!
- learn how to read that food tag ! sausage wouldnt mix with spinach

scenario 2
sc: can i have that SAUSAGE ROLL
s: *grabbing the large sausage roll*
sc: *angry* NAH, I ONLY WANT THE MINI ONE !
s: asdjasdksajkasjdksajdakjf

lesson 2:
- learn how to differentiate LARGE and SMALL items before asking for them

scenario 3
sc: can i have coffee pls
s: what coffee would u like ?
sc: i WANT COFFEE !
s: *angry* yeeaaaaaaaaaaaaaaaaah cappucino, fw, latte, long black, mocca, long mac or short black YOU STUPID MORON !!!!

lesson 3:
- READ the MENU before you order something

scenario 4
sc: can i have cappucino but without the froth
s : ok, but that's called flat white so next time u order it just say flat white
sc: no, it's cappucino but no froth
s: *GRRRRRRRRRRRRRRRRRRRRRRRRRRRR awesome !*

lesson 4:
- don't try to be a coffee genius over a trained barista !

scenario 5
sc: can i get a large strong cappucino
s: so do u want an extra shot with that? cos we already put 60ml of shot in a large cup
sc: ehmm i just want it to be strong
s: yeah i know but do u want an extra shot or what ?
sc: just make it strong
s: *starts screaming*

lesson 5:
- don't say anything unless you know exactly how to explain it

SUMMARISE:

Staff are not your psychics. We can't read your mind.